Helpdesk & Support
Remote and onsite support, ticketing via SentryLinq portal, phone and email support, and response time SLAs by tier.
What We Cover
Timely help when your team needs it.
We provide remote and onsite support with ticketing through the SentryLinq portal. Phone and email support are available, and response times are defined by your tier. We also handle user onboarding and offboarding so new hires are ready on day one and departing staff are properly offboarded.
- Remote and onsite support
- Ticketing via SentryLinq portal
- Phone and email support
- Response time SLAs by tier
- User onboarding and offboarding
How to Reach Us
Portal
SentryLinq ticketing—create, track, and view status.
Phone
Call during business hours for urgent issues.
Send requests; we create tickets and respond.
AI Assistant
SentryLinq AI can help with common questions and create tickets.
What We Support
We support the platforms and devices your team uses every day.
Windows and MacMicrosoft 365PrintersMobile devicesVPN