Your IT Fortress.
Built for Growth.
Strategic IT leadership and secure operations for organizations that refuse to compromise. A dedicated advisor backed by a complete engineering team.
Security-First
Built into everything we do
Transparent
Clear reporting, no surprises
Proactive
Prevent issues before they happen
Client-Owned
Your stack, your data, always
Comprehensive IT. One Trusted Partner.
What We Defend
Enterprise-Grade Services. Personalized Delivery.
Everything You Need
IT Leadership Services
A Strategic Partner, Not Just a Vendor
- Dedicated IT Advisor — Your single point of contact who knows your business
- Technology Roadmap — 12-24 month strategic planning aligned to your goals
- Vendor Management — Evaluation, negotiation, and relationship management
- Budget Planning — Annual IT budgeting and cost optimization
- Quarterly Business Reviews — Executive-level reporting and recommendations
- Board Reporting — Clear, non-technical updates for leadership
- Governance & Compliance — Policy development and regulatory alignment
- IT Policy Development — Security policies, acceptable use, and procedures
- Knowledge Transfer — Training and documentation for your team
Transparent Plans. No Surprises. No Lock-In.
Per-user monthly pricing. Scale up or down as needed.
ESSENTIAL
Starting at $109/user/month
Solid IT foundation for growing teams
What's Included
- Helpdesk Support (M-F, 8am-6pm ET)
- Email, Phone & Portal Access
- Endpoint Monitoring & Alerts
- Patch Management (OS & critical apps)
- Antivirus/EDR Management
- Microsoft 365 Basic Administration
- Password Resets & Account Support
- Monthly Summary Reports
- Asset Documentation
- Security Baseline Configuration
GROWTH
Starting at $139/user/month
Proactive IT with enhanced security
What's Included
- Everything in Essential, plus:
- Extended Hours (7am-8pm ET)
- Priority Response (< 2hr critical issues)
- Advanced Security Monitoring
- Vulnerability Scanning (quarterly)
- Security Awareness Training
- Cloud Backup Management
- Microsoft 365 Advanced Administration
- Network Monitoring & Alerts
- Quarterly Business Reviews
- Dedicated Account Manager
- Onboarding/Offboarding Support
- Vendor Coordination
AUTONOMOUS
Starting at $169/user/month
AI-enhanced IT with strategic oversight
What's Included
- Everything in Growth, plus:
- SentryLinq AI Portal Access
- AI-Powered Ticket Automation
- Real-Time Security Dashboards
- 24/7 Critical Alerting
- Monthly Vulnerability Scans
- SIEM Integration & Monitoring
- Dedicated Slack/Teams Channel
- Monthly Strategy Sessions
- Vendor Management Support
- Compliance Documentation
- Executive Reporting Package
- Technology Roadmap Input
Need a custom plan? Contact us →
Add Strategic IT Leadership
Fractional IT Leadership
Starting at $2,000-$3,500/month
Executive IT guidance without the executive salary
- Dedicated IT Advisor (vCIO/IT Director level)
- Technology Roadmap Development
- Annual IT Budget Planning
- Vendor Evaluation & Negotiation
- Quarterly Executive Reviews
- Board & Leadership Reporting
- IT Policy & Governance Development
- Compliance Strategy & Planning
- Team Training & Mentorship
- Strategic Project Oversight
An Entire IT Department — For Less Than Two Hires
Enterprise Capability. Startup-Friendly Pricing.
In-House IT Team
Total: ~$288,000/year
Network Citadel
Total: ~$80,000-$110,000/year
Savings: $150,000-$200,000+
IT That Scales With You — Not Your Payroll
As you add users, in-house costs jump when you need additional hires. Network Citadel scales smoothly.
One Advisor. One Team. Complete Coverage.
Forget rotating technicians who don't know your name.
At Network Citadel, every client has a dedicated IT Advisor — a senior professional who becomes an extension of your leadership team.
Your advisor knows your business, your systems, and your goals. They're backed by our complete engineering team, giving you access to specialists in security, cloud, networking, and more — without managing multiple vendors or relationships.
One relationship. Complete coverage.
YOUR BUSINESS
IT ADVISOR
(Dedicated)
Your Stack. Your Data. Always.
We believe in transparency and client ownership. No lock-in. No hostage situations.
| Traditional MSP | Network Citadel | |
|---|---|---|
| Licenses | MSP owns, you rent | You own directly |
| Hardware | Often leased/locked | You purchase, you own |
| Data | Held on MSP systems | Your systems, your control |
| Switching | Painful, expensive | Clean transition anytime |
| Pricing | Hidden markups | Transparent, pass-through |
| Contracts | Multi-year lock-in | Flexible terms |
AI-Powered Operations — With Guardrails You Control
SentryLinq is our AI-enhanced client portal. Automate routine tasks while keeping humans in the loop for critical decisions.
AI Assistant
Get instant answers and create tickets through natural conversation — 24/7.
Smart Ticketing
AI categorizes, prioritizes, and routes issues automatically.
Security Dashboard
Real-time visibility into threats, alerts, and system health.
Approval Workflows
High-risk actions require your approval before execution.
Dashboard mockup
Built for Organizations Like Yours
Solutions for Your Sector
Common Questions
Questions? Answered.
Traditional MSPs are reactive — they wait for things to break. We're proactive and strategic. Every client gets a dedicated IT Advisor who functions like a fractional CIO, backed by our engineering team. We focus on security, automation, and helping you make smart technology decisions — not just fixing tickets.
Your IT Advisor is your single point of contact for all things technology. They learn your business, attend your planning meetings, manage vendors on your behalf, create technology roadmaps, and ensure your IT aligns with your business goals. Think of them as your outsourced IT Director.
No. We offer flexible terms because we believe in earning your business every month. Most clients start with a 90-day initial term, then move to month-to-month. We're confident you'll stay because of the value, not because of a contract.
Our Growth and Autonomous plans include extended hours and 24/7 critical alerting. For true emergencies, our on-call team responds to critical issues around the clock. We define 'critical' together during onboarding so there are no surprises.
Absolutely. Our Co-Managed IT solution is designed exactly for this. We can handle specific functions (like security or helpdesk), provide overflow support, or serve as a strategic resource for your internal team.
Every client gets our security baseline: endpoint protection (EDR), email security, MFA enforcement, security policies, and basic monitoring. Higher tiers add vulnerability scanning, SIEM, security awareness training, and compliance documentation.
SentryLinq is our AI-powered client portal available in the Autonomous plan. You can chat with our AI assistant to get help, create tickets, and view security alerts. The AI can automate routine tasks, but high-risk actions (like password resets or user deletions) require your approval first.
Yes. We support Windows and Mac fully. Linux support is available for servers. Our team has experience across all major platforms.
Ready to Build Your IT Fortress?
Schedule a free consultation. We'll assess your current state and show you exactly how Network Citadel can help.
Schedule Your ConsultationOr call us: (917) 740-2055